The Advantage of a Vendor Neutral MSP: How South Shore Health reduced premium labor costs by 47%


Wednesday, September 3rd, 2025 | 12:00 PM - 1:00 PM CT

Rising labor costs and staffing shortages have made workforce management a top priority for hospitals and health systems nationwide. But not all MSP models are created equal. Agency-led solutions can come with inherent conflicts of interest—placing the vendor’s priorities ahead of the client's needs. 

Discover how South Shore Health partnered with HWL to implement a vendor-neutral MSP model—delivering results that aligned with their workforce goals:

Insights Include:
 
  • How a transparent, conflict-free partnership delivers mutually beneficial outcomes
  • How a collaborative approach to reduce agency reliance and costs can be achieved
  • How an open and competitive vendor panel results in better fill rates and quality

Presenters:

Darleen Souza - McKenzie Patrick

Darleen Souza

Sr. Vice President & Chief Human Resources Officer - South Shore Health – Weymouth, MA

Jeff Niles_2 - McKenzie Patrick

Jeff Niles

Chief Revenue Officer – HWL

Laurie DiMarzio (1)

Laurie DiMarzio

Sr. Vice President of Client Services – HWL