Improve Bundled Payment Model Sustainability by Managing Unscheduled Care

Tuesday, April 11th, 2017 | 12:00pm - 1:00pm CT

Patients often require unscheduled or urgent care after discharge. This care frequently occurs in the emergency department and studies have shown a 15-23% ED visit rate for CJR-eligible patients within 90 days of discharge. In this population, over 40% of emergency department visits occurred at non-affiliated emergency departments. This session will explore different strategies to build an acute-care model that values appropriate emergency department care and interventions and mitigates un-necessary visits that are preventable through better discharge planning, care coordination, clinical management and patient education.

Learning Objectives:

  • Understand which patients are most likely to present to the ED post-discharge to improve discharge planning
  • Identify quality improvement tools to make bundled payment models more sustainable through partnerships with ED groups
  • Discuss when it is appropriate for patients to utilize the ED to improve resource utilization and to avoid adverse outcomes


  • Susan Nedza, MD, MBA FACEP - SVP, Clinical Outcomes, MPA Healthcare Solutions, Inc.