Improving patient safety & care quality through cultural transformation

This webinar is on demand and can be viewed at your convenience

University of Maryland St. Joseph Medical Center went from "good to great” by ditching standalone improvement projects and spearheading an entire cultural transformation. They implemented a proven management system they call their St. Joseph Value Delivery System. In this webinar with Virginia Mason Institute, experts will explain the challenges and successes experienced by the executives who have led this transformation.

Join University of Maryland St. Joseph Medical Center’s president & CEO, Thomas Smyth, MD; its senior vice president and CMO, Gail Cunningham, MD; its director of the Norton Transformation Office, Karen Campbell; and Virginia Mason Institute Executive Director Sarah Patterson as they discuss their partnership, which led to a 48 percent reduction in patient harm and 321 percent favorable variance in operating margin.

Key learning points include:

• Achieved outcomes for patient safety, patient experience, financial recovery and staff morale
• Why this management system is more effective than simple improvement methodology
• The importance of a dyad partnership between the leadership team and the improvement team
• Advice for healthcare organizations seeking to begin or accelerate their improvement journey

Presenters: