Improving patient satisfaction and revenue gains through touchless registration
Austin Regional Clinic — an independent, physician-owned multispeciality clinic serving more than 540,000 patients across 32 locations throughout the greater Austin area — transformed its patient registration from start to finish.
Like many providers, the registration process at ARC was highly manual. Staff had to manage multiple, often duplicative work queues for each patient at each stage of the process.
Using Notable's intelligent automation platform, ARC is powering a touchless patient registration experience, a critical step in patient financial clearance within the revenue cycle. This consists of automating various pre-visit workflows like new patient pre-visit registration, demographic verification, payer/plan matching, and real-time eligibility.
Download the case study to learn how ARC is leveraging Notable to drive:
- 78 percent touchless registrations
- 74 percent digital conversion rates
- 94 percent patient satisfaction rating
- 83 percent reduction in eligibility- and registration-related denials
Please fill out the form to download the whitepaper.