Innovation in a crisis: How Coronavirus (COVID) is reshaping care delivery and the patient financial experience

While the pandemic has taken a significant toll on many lives and livelihoods, it has also highlighted what is possible in healthcare when roadblocks to innovation are lessened and cooperation becomes the norm.

Facing unprecedented financial and operational pressures, healthcare organizations have changed care models, altered revenue cycle practices and expanded the use of digital technologies to deliver care while prioritizing patient and staff safety. The financial components of the patient experience have become key areas of focus as the pandemic’s economic fallout left many families on unstable financial ground.

Download this whitepaper to learn:

  • How to establish digital, frictionless billing and payment systems
  • How to provide patients with proactive financial education and payment flexibility
  • How to sustain collaboration and trust to improve future operations