Intelligent Automation: Driving a New Level of Revenue Cycle Performance

Tuesday, April 16th, 2019 | 2:00pm - 3:00pm CT

Accelerating cash flow and fast-tracking the revenue cycle by reducing time between service and payment continue to be common and important goals for healthcare providers. Hospitals, health systems, and physician groups must find new ways to assure optimal financial performance, and begin leveraging technology that can significantly improve workflows and internal operations. Robotic Process Automation (RPA) is a technology at the forefront of driving these industry advances. RPA can execute specifically defined or repetitive processes by employing robots to emulate what a person would do to complete a task. RPA not only accelerates workflows, but also gives time back to teams so they have the ability work on more complex, strategic, and fulfilling assignments.

Several key areas of the revenue cycle that greatly benefit from automation are any instance of manual data entry; claim tracking; pre-authorization; data collection for regulatory reporting – just to name a few.

The speaker will illustrate how these areas can employ RPA for better results, while also achieving the following advantages:

  • Decreasing costly and time-consuming errors
  • Improving customer service and customer experience
  • Increasing collection rates
  • Reducing the number of missed appointments and resulting lost revenue
  • Providing the necessary data to make organizational improvements



David Millen

Vice President, Information Technology & Digital Transformation