YES, patients will pay. Here's how Kettering Health did it.

Monday, June 10th, 2019 | 1:00pm - 2:00pm CT

Kettering Health recognized that a great patient financial experience was essential to fulfilling their mission of improving the quality of life of the people in their community. In 2018, Kettering mapped out a multi-stage plan to solve for self-service payments, price transparency and affordability through a scalable digital-first experience. After quickly bringing a new financial experience live, Kettering has dramatically improved patient self-pay performance and achieved a patient Net Promoter Score nearly twice the healthcare average.

Learning points:

• Planning and executing an ambitious patient experience transformation
• Measuring patient payment and satisfaction impact of a digital-first design
• Innovating to meet patient expectations for price transparency
• Applying data to solve for patient affordability

Speakers:

If you are unable to attend the live webinar, please register and the recording will be emailed directly to you following the live webinar.