YES, patients will pay. Here's how Kettering Health did it.

Monday, June 10th, 2019 | 1:00pm - 2:00pm CT

Kettering Health recognized that a great patient financial experience was essential to fulfilling their mission of improving the quality of life of the people in their community. In 2018, Kettering mapped out a multi-stage plan to solve for self-service payments, price transparency and affordability through a scalable digital-first experience. After quickly bringing a new financial experience live, Kettering has dramatically improved patient self-pay performance and achieved a patient Net Promoter Score nearly twice the healthcare average.

Learning points:

  • Planning and executing an ambitious patient experience transformation
  • Measuring patient payment and satisfaction impact of a digital-first design
  • Innovating to meet patient expectations for price transparency
  • Applying data to solve for patient affordability



June Webinar Revised
If you are unable to attend the live webinar, please register and the recording will be emailed directly to you following the live webinar.