It's time to modernize the patient experience — Here's how


In today's increasingly digital environment, health systems that still rely on outdated modes of documentation and communication are undermining their teams' efforts to improve care and the patient experience.

Dealing with illness and injury can be immensely frustrating — receiving care shouldn't be.
From initial patient intake to through the patient visit, digital technology can streamline the care experience for patients and clinicians.

This report highlights the challenges, opportunities and costs associated with improving the patient intake process and other elements of the patient experience. It includes lessons from multiple organizations, including Houston Methodist and UCSF. Learnings include:
 
  • How to improve the patient intake and consent process
  • How healthcare organizations are leveraging digitization to reimagine the patient, clinician and staff experience


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