Key 2020 trends to improve patient collections pre and post service

Thursday, October 1st, 2020 | 1:00 pm - 2:00 pm CT

It is no secret that rising patient bad debt and the economic impact due to COVID-19 has caused health system revenue cycle leaders much heartburn in the last few quarters. And provider revenue has become significantly reduced due to limitations on elective procedures, increased costs due to the pandemic and increased unemployment.

In 2020, revenue cycle leaders and their teams must stay laser-focused on collecting what is rapidly becoming the largest payer and from whom it is the most difficult to collect: the patient.

Sponsored by iVita Financial, Eliciting Insights recently conducted research on key patient collections strategies with health system revenue cycle leaders to understand current perspectives, future trends and opportunities. We learned which strategies are most successful for both balance after insurance and self-pay.

Join us at 1 p.m. CT on Oct. 1 for an informative webinar where we will review the results of this important study.

During this webinar, you will:

  • Learn the results of a recent study with hospital revenue cycle leaders on trends in patient collections improvement.
  • Understand how your peer hospital leaders are investing in various patient collection strategies in 2020 and beyond.
  • Compare and contrast several patient financing options in use today.
  • Review the ROI numbers on collection yields for a patient-financing program compared to other collection programs.




Trish Rivard headshot

Trish Rivard

CEO and Founder, Eliciting Insights

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Greg Falconer

President and General Manager, iVita Financial

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Chris Cox

Vice President of Product & Strategy, iVita Financial