Lessening the Negative Impact of Human Factors

Staffing's quantifiable impact on the patient outcomes

With the potential to impact every patient outcome metric, workforce management and staffing decisions are critical. The shift to healthcare’s value-based model is being accelerated by measurable goals and an aggressive timeline. With improved patient experience as the objective, addressing root causes that impact patient satisfaction scores is imperative to success.

The most frequently cited root cause for sentinel events reported by Joint Commission are “human factors”, which include staffing levels, skill mix, competency assessment, fatigue and more.

This data-driven paper “Lessening the Negative Impact of Human Factors” examines:

- Staffing variables’ measurable impact on specific patient outcome metrics

- Workforce management strategies to lower the risk of “human factors”

- Workforce automation options to support improved patient outcomes


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