Lessons from a pandemic: How health systems optimized virtual care for the next wave of COVID-19

Thursday, December 10th, 2020 | 11:00 AM - 12:00 PM CT

The initial surge in COVID-19 this spring placed tremendous stress on health systems, but it also generated valuable lessons on how to scale and operationalize virtual care across the enterprise. With COVID-19 cases surging across the country again this winter, many health systems are better prepared for the operational challenges ahead.

During this webinar, leaders from OU Health in Oklahoma City and Augusta University Health in Georgia will discuss virtual care optimization and best practices for treating critical ill patients in rural communities amid the pandemic.

Join the webinar to learn how these organizations are:
  • Reimagining critical-care consultations for rural hospitals
  • Building strong provider staffing and scheduling models based on provider feedback
  • Standardizing virtual care platforms and workflows across the enterprise
  • Simplifying the telehealth experience for providers


Dr. Matthew Lyon, MD

Vice Chair of Emergency Medicine, AU Health


Lauren Williams

Director of Population Health, AU Health


Bobbie Beirne

Associate Director of Operations, OU Health Stephenson Cancer Center Clinics


Holly Adams

Executive Director of Operations, OU Physicians


Heather Watters, RN, BS, MSN

Clinical Specialist, Amwell