Loyalty in healthcare: How providers can create connected memberships

As a Forrester recognized leader in loyalty services, Concentrix Catalyst, formerly PK, sees a once-in-a-generation opportunity for providers to redefine loyalty in healthcare. Findings from Concentrix Catalyst's 2021 independent research with 1,016 healthcare consumers reveal an industry-wide challenge in earning consumer trust. Shifts in the industry and in the expectations of its consumers are making healthcare loyalty a must-win battle.

Download this whitepaper and discover:
  • Best practices in loyalty from Mayo Clinic, One Medical, and Baycare that can be adopted by providers
  • How loyalty strategy can impact key metrics such as HEDIS, NPS, and star ratings
  • A new model of connected membership that works to engage consumers before, during, and after care episodes
Please fill out the form to download the whitepaper.