Managing Agent Performance - An Analysis in Optimization

Tuesday, October 22nd, 2019 | 1:00 pm - 2:00 pm CT

This webinar will outline how a large revenue cycle business unit with multiple
CBOs utilized agent performance to manage and audit their agents' performance, improving quality and productivity.

Attend this webinar to:

  • Discover how to use an embedded agent performance tool to ensure your collection procedures are being followed
  • Understand how data are compiled through customized review questions at a team level, streamlining the process for all CBOs
  • See how this process increased productivity of the QA Analysts at one organization from a previous manual process



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If you are unable to attend the live webinar, please register and the recording will be available on-demand.