Managing Agent Performance - An Analysis in Optimization
Tuesday, October 22nd, 2019 | 1:00 pm - 2:00 pm CT
This webinar will outline how a large revenue cycle business unit with multiple
CBOs utilized agent performance to manage and audit their agents' performance, improving quality and productivity.
Attend this webinar to:
- Discover how to use an embedded agent performance tool to ensure your collection procedures are being followed
- Understand how data are compiled through customized review questions at a team level, streamlining the process for all CBOs
- See how this process increased productivity of the QA Analysts at one organization from a previous manual process
If you are unable to attend the live webinar, please register and the recording will be available on-demand.