Managing and Measuring the Patient Financial Experience
Tuesday, August 27th, 2019 | 12:00 pm - 1:00 pm CT
It’s a standard operating procedure in most ASCs to measure the patient experience as part of quality metrics. But in the age of healthcare consumerism, there is another critical metric that should be measured and understood—the patient financial experience. This webinar will address how ASCs can improve overall patient satisfaction scores by implementing new metrics and new processes to measure and improve the financial experience they provide patients.
In this session you will learn:
- Why it’s important to improve the patient financial experience
- How to design and implement patient financial experience metrics
- How to communicate estimates and costs with patients
- How patient-centered payment options can improve the patient financial experience and your overall satisfaction scores