Managing surgical services during times of disruption: Leaders share best practices

Wednesday, September 15th, 2021 | 12:00 PM - 1:00 PM CT

The COVID-19 pandemic required hospitals to rethink how they managed their surgical services — both from an operational and resource perspective. Now, more than ever, hospital leaders are required to reprioritize when, where and how often surgical services are provided. A flexible approach is critical to improve organizational efficiencies, keep staff and patients safe, and optimize margins.

Building a thoughtful surgical services strategy amid continual change requires leaders to understand their hospital and community needs, how to best unify fragmented systems and how technology can support their organization’s goals.

Join this panel discussion to learn what strategies healthcare leaders have adopted to build a more resilient organization that is better prepared to manage future disruptions.

Learning objectives:

  • Best practices on how elective shutdowns were managed and what strategies can be implemented to manage surgical backlog.
  • Methods for enhancing surgeon engagement and alignment to ensure high quality, efficiency and margins during disruptive times.
  • How technology such as artificial intelligence and machine learning can help inform and optimize the future of surgical services.




Lee Ausmus

Administrator, St Michael’s Ambulatory Surgery


Adam Post

Senior Director of Business Operations of Surgery, Spectrum Health


Walt Sokac

Associate Principal Provider Consulting, IBM Watson Health


Leonard Henry

Medical Director, The Goshen Center for Cancer Care