The future of patient experience? AI with a human touch


Thursday, May 22nd, 2025 | 1:00 PM - 2:00 PM CT

As patients demand faster, more personalized care — and margins continue to tighten — a new competitive edge is emerging: AI-powered patient experience.

Forward-thinking health systems are using AI not to replace the human touch — but to enhance it. In this discussion, leaders will share how they're using AI to deliver personalized, empathetic care.

Learn how organizations are enhancing operational efficiency, supporting front-line teams and creating more meaningful patient experiences — all while keeping human connection at the heart of care.


Presenters:

Marcus Garcia- Headhost - McKenzie Patrick

Marcus Garcia

VP Healthcare, NICE 

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Elizabeth Paskas

SVP & Chief Patient Experience Performance Improvement Officer, Hackensack Meridian Health

Eric jackson

Eric Jackson

Chief Innovation Officer, Nemours Children's Hospital

Ginny

Ginny Torno

Executive Director of Innovation and IT Clinical Systems, Houston Methodist

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Kiran Avancha

Chief Innovation Officer, HonorHealth