The future of patient experience? AI with a human touch
Thursday, May 22nd, 2025 | 1:00 PM - 2:00 PM CT
As patients demand faster, more personalized care — and margins continue to tighten — a new competitive edge is emerging: AI-powered patient experience.
Forward-thinking health systems are using AI not to replace the human touch — but to enhance it. In this discussion, leaders will share how they're using AI to deliver personalized, empathetic care.
Learn how organizations are enhancing operational efficiency, supporting front-line teams and creating more meaningful patient experiences — all while keeping human connection at the heart of care.
Forward-thinking health systems are using AI not to replace the human touch — but to enhance it. In this discussion, leaders will share how they're using AI to deliver personalized, empathetic care.
Learn how organizations are enhancing operational efficiency, supporting front-line teams and creating more meaningful patient experiences — all while keeping human connection at the heart of care.
Presenters:

Marcus Garcia
VP Healthcare, NICE
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Elizabeth Paskas
SVP & Chief Patient Experience Performance Improvement Officer, Hackensack Meridian Health

Eric Jackson
Chief Innovation Officer, Nemours Children's Hospital

Ginny Torno
Executive Director of Innovation and IT Clinical Systems, Houston Methodist
