The state of the healthcare consumer experience
Eighty-five percent of healthcare consumers consider perceived safety when choosing a provider — and this assessment starts online, not at the front desk. Outdated listings, unclear communication and disjointed workflows can erode trust before a visit even begins.
Press Ganey's recent Healthcare Consumer Experience report reveals how safety, digital transparency and social capital drive trust, loyalty and long-term growth. Based on insights from over 6.5 million patient encounters and a national survey, the report offers a strategic roadmap for executives.
Learnings include:
Press Ganey's recent Healthcare Consumer Experience report reveals how safety, digital transparency and social capital drive trust, loyalty and long-term growth. Based on insights from over 6.5 million patient encounters and a national survey, the report offers a strategic roadmap for executives.
Learnings include:
- Why patient perceptions of safety directly impact likelihood to recommend (LTR)
- How shared purpose among care teams builds loyalty from within
- Where digital friction undermines trust and how to fix it
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