Mastering Personalized Care: How Leading Providers are Digitally Transforming Healthcare and Customer Experience
Wednesday, May 31st, 2017 | 12:00PM - 1:00PM CT
High quality healthcare is about treating patients, diagnosing and managing their symptoms and striving for the best possible outcomes. But treating patients as the valued individuals they are, each with unique circumstances and personal preferences, can be difficult to manage. That’s why progressive healthcare organizations are leveraging customer relationship management (CRM) software alongside their EMR to transform the care they provide.
Hear how leading health providers including Dartmouth-Hitchcock, AiR Healthcare Solutions, Virtua and others, are digitally transforming their organizations to present a customer-first, 360-degree view of patients and building a foundation to personalize interactions and create better overall care experiences.
Attend and you will learn how you can:
- Centralize disconnected patient information and create a “Golden Record”
- Understand patient behaviors, preferences and needs at-a-glance
- Personalize care plans and improve patient outcomes
- Improve productivity and patient satisfaction from first point of access
Damon Auer, VP of Health & Life Sciences, Tribridge