Mission vs. margin: How to drive patient outcomes and grow your business

Health systems' dual focuses of providing patient-centric care and achieving financial sustainability can create tension within an organization. At times, billing and revenue cycle goals can be at odds with healthcare organizations' commitment to provide patient-centric care and remove financial barriers to access. Health systems must find a way to balance these priorities, while meeting patients' expectations for convenience.

During a session at the Becker's Hospital Review 9th Annual CEO + CFO Roundtable in November, Pat Basu, MD, president and CEO of Boca Raton, Fla.-based Cancer Treatment Centers of America, and Alberto Casellas, executive vice president and CEO of CareCredit, shared observations about current financial challenges in healthcare and the importance of making the patient payment experience more modern, frictionless and user friendly.

Key learnings:
  • What patients want from the healthcare payment experience
  • Key payment challenges for health systems
  • How Cancer Treatment Centers of America offers flexible and convenient financing options for patients

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