Today's healthcare is a world of blended experiences. Leading health systems recognize delivering a positive patient experience requires a delicate balance between the digital and physical realms.

During a roundtable session sponsored by West Monroe at Becker’s Hospital Review’s 12th Annual Meeting in Chicago, Hugh Ma, partner at West Monroe, facilitated a discussion among healthcare executives about how digital health's advancement depends on organizations’ abilities to reinvent their operating models. This report is based on their conversation.