National Denials Trends and Key Strategies to Prepare for 2021

Thursday, October 29th, 2020 | 1:00 pm - 2:00 pm CT

Denials. They erode providers’ bottom lines, impede timely reimbursement, and sap time and money to appeal. As a step toward helping providers take charge of pervasive denial challenges, Change Healthcare analyzed denial trends from 2019-2020, and the data reveals that national denial rates are climbing, 86% of denials are potentially avoidable, and 26% of those are not recoverable. So, what does that mean for organizations faced with a climbing denial backlog, resource challenges and complex workflows?

In this session, we’ll break down the key findings from the Change Healthcare 2020 Revenue Cycle Denial Index Report that summarizes national denial rates, root cause details, denial trends during the pandemic, avoidable vs un-avoidable denial types and more. We’ll discuss key strategies and areas of opportunity that providers can leverage to better prevent and manage denials for their organization.



Nick Raup headshot - Cierra Levy

Nick Raup

AVP Product Management, Revenue Cycle at Change Healthcare

Gileane Poole headshot - Cierra Levy

Gileane Poole

Performance Improvement Consultant at Change Healthcare