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12:00 pm CT** The COVID-19 crisis is pushing health systems beyond capacity, and in some cases to the breaking point. Patient volumes are exceeding the access team’s ability to process them. The high-margin revenue of elective procedures is delayed or abandoned as overburdened clinical staff handle patients with emergent issues, without regard for ability to pay. Patient experience suffers, while operational and financial viability are challenged. To mitigate the challenges created by the current pandemic, health system leaders are seeking new strategies for success that can alleviate issues related to excess volume, while still engaging patients to help drive positive outcomes and maintaining positive cash flow to ensure organizational viability. Join this webinar to learn about traditional and digital strategies designed to improve patient access, reduce patient volumes, and maintain cash flow, enhancing your ability to deliver positive outcomes. **After attending this webinar, you will be able to:** - Recommend key strategies to alleviate the burden on patient access and call center staff - Describe digital strategies for patient engagement during a crisis - Articulate a novel method for maintaining cash flow during a crisis   **Presenters: ** --- ![kelley-blair_300 (002)](https://go.beckershospitalreview.com/hs-fs/hubfs/kelley-blair_300%20(002).jpg?width=150&height=165&name=kelley-blair_300%20(002).jpg) **Kelley Blair** SVP & GM, Health Systems & Corporate, Technology Enabled Services Change Healthcare ![Bill Krause - Cierra Levy](https://go.beckershospitalreview.com/hs-fs/hubfs/Bill%20Krause%20-%20Cierra%20Levy.jpg?width=150&height=173&name=Bill%20Krause%20-%20Cierra%20Levy.jpg) **Bill Krause** VP & GM, Experience Solutions Change Healthcare Becker's Websites - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Clinical](https://www.beckershospitalreview.com/quality) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [Dental + DSO](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Podcasts](https://www.beckerspodcasts.com) - [Behavioral Health](https://www.beckersbehavioralhealth.com/) - [Physician Leadership](https://www.beckersphysicianleadership.com/) - [MyBHC](https://my.beckershospitalreview.com/) - [Career Center](https://careers.beckershospitalreview.com/)   Virtual Learning - [Webinars](https://www.beckershospitalreview.com/upcoming-webinars.html) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers.html) - [Podcasts](https://www.beckerspodcasts.com) Conferences - [15th Annual Meeting](https://conferences.beckershospitalreview.com/april-annual-meeting-2025?utm_source=hubspotwebsite&utm_content=footer) - [Spring Payer Issues Roundtable](https://conferences.beckershospitalreview.com/spring-2025-payer-roundtable?utm_source=hubspotwebsite&utm_content=footer) - [Clinical Leadership Summit](https://conferences.beckershospitalreview.com/april-annual-meeting-2025/ClinicalLeadershipSummit?utm_source=hubspotwebsite&utm_content=footer) - [Spring Chief Pharmacy Officer Summit](https://conferences.beckershospitalreview.com/ChiefPharmacySummitApril2025?utm_source=hubspotwebsite&utm_content=footer) - [22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference](https://conferences.beckershospitalreview.com/spine-ortho-asc-2025?utm_source=hubspotwebsite&utm_content=footer) - [Behavioral Health Summit](https://conferences.beckershospitalreview.com/behavioralhealth-2025?utm_source=hubspotwebsite&utm_content=footer) - [Upcoming](https://conferences.beckershospitalreview.com/upcoming-events/upcoming-conference?utm_source=hubspotwebsite&utm_content=footer) Contact Us - 1.800.417.2035 - [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - Copyright © 2026 Becker's Healthcare. 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