Navigating the rush for care: Key strategies to manage costs and patient access operations during COVID-19

Tuesday, April 28th, 2020 | 11:00 am - 12:00 pm CT

The COVID-19 crisis is pushing health systems beyond capacity, and in some cases to the breaking point. Patient volumes are exceeding the access team’s ability to process them. The high-margin revenue of elective procedures is delayed or abandoned as overburdened clinical staff handle patients with emergent issues, without regard for ability to pay. Patient experience suffers, while operational and financial viability are challenged.

To mitigate the challenges created by the current pandemic, health system leaders are seeking new strategies for success that can alleviate issues related to excess volume, while still engaging patients to help drive positive outcomes and maintaining positive cash flow to ensure organizational viability.

Join this webinar to learn about traditional and digital strategies designed to improve patient access, reduce patient volumes, and maintain cash flow, enhancing your ability to deliver positive outcomes.

After attending this webinar, you will be able to:

  • Recommend key strategies to alleviate the burden on patient access and call center staff
  • Describe digital strategies for patient engagement during a crisis
  • Articulate a novel method for maintaining cash flow during a crisis



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Kelley Blair

SVP & GM, Health Systems & Corporate, Technology Enabled Services

Change Healthcare

Bill Krause - Cierra Levy

Bill Krause

VP & GM, Experience Solutions

Change Healthcare