Bottlenecks to breakthroughs: How Baptist MD Anderson transformed infusion scheduling

Monday, March 24th, 2025 | 1:00 PM - 2:00 PM CT

Infusion volumes at Baptist MD Anderson Cancer Center have doubled since 2019, surpassing 39,000 visits last year alone. This surge strained staff, increased wait times and exposed significant scheduling inefficiencies.

To tackle these challenges, Baptist MD Anderson took a data-driven, process-focused approach to infusion scheduling and patient flow. The results?
 
  • 140% increase in daily scheduled volumes
  • 13% boost in chair efficiency
  • 30% decrease in chair wait times

In this session, Baptist MD Anderson will share the strategic choices and change management efforts that made these gains possible. Learn how an intelligent approach to patient assignments and scheduling can optimize workflows, reduce staff burden and create a sustainable model for growth.

Presenters:

LeeAnn - Sydney Mason

LeeAnn Mengel, RN, MBA, CMPE, FACHE

Vice President and Administrator, Baptist MD Anderson Cancer Center, Baptist Health

Christi - Sydney Mason

Christi Urman

Senior Account Manager, iQueue for Infusion Centers, LeanTaaS

 

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