Northwestern Medicine cut infusion wait times 43%

Northwestern Medicine cut infusion wait times 43% — Here's how

This webinar is on-demand and can be viewed at your convenience.

Infusion centers are under pressure. Rising volumes, bottlenecked schedules and uneven chair utilization strain operations and frustrate patients.

At Northwestern Medicine, leaders reengineered infusion throughput across multiple sites using data science, stakeholder alignment and workflow recalibration. The result? A systemwide infusion care model that's faster, more efficient and easier to scale.

In this session, a performance improvement leader from Northwestern walks through the approach that's delivering real results.

What you'll learn:

How Northwestern added 67 patient slots/month by shortening scheduled durations
What led to a 43% drop in wait times and fewer daily bottlenecks
A phased playbook for optimizing templates and balancing chair utilization

Northwestern Medicine cut infusion wait times 43% — Here's how

Presenter:

Bizhan Shahpar

Program Manager of Performance Improvement at Northwestern Medicine