Beyond the bottleneck: How health systems are improving access, flow and care continuity
Thursday, July 30th, 2026 | 1:00 PM - 2:00 PM CT
Crowded EDs, delayed discharges, clinician shortages and rising financial pressure are squeezing health systems from every direction. For years the answer was to add capacity. In most markets, that is no longer realistic.
This panel brings together executives from Vituity, Mayo Clinic Laboratories, Houston Methodist, City of Hope and Hospital Sisters Health System to discuss a smarter path: redesigning care delivery across the continuum — emergency departments, hospital medicine, ambulatory follow-up, behavioral health, virtual care and community partnerships.
The conversation moves past dashboards to the operational, clinical and workforce alignment that actually moves patients through a system. Leaders will share where flow breaks down, what separates real improvement from cosmetic fixes and how to design care models around the workforce they actually have.
Learnings include:
This panel brings together executives from Vituity, Mayo Clinic Laboratories, Houston Methodist, City of Hope and Hospital Sisters Health System to discuss a smarter path: redesigning care delivery across the continuum — emergency departments, hospital medicine, ambulatory follow-up, behavioral health, virtual care and community partnerships.
The conversation moves past dashboards to the operational, clinical and workforce alignment that actually moves patients through a system. Leaders will share where flow breaks down, what separates real improvement from cosmetic fixes and how to design care models around the workforce they actually have.
Learnings include:
- Why access is now an enterprise strategy, not a department problem
- How to align physician groups, nursing, case management and post-acute partners around shared throughput goals
- Site-of-care strategies — observation, telehealth, behavioral health pathways — that keep avoidable volume out of constrained settings
- Where the handoffs between settings turn strategy into a readmission, and how leaders close those gaps
Presenters:
Imamu Tomlinson, MD, MBA
Chief Executive Officer, Vituity
William Morice II, MD, PhD
President and Chief Executive Officer, Mayo Clinic Laboratories
Michelle Stansbury
Associate Chief Innovation Officer and Vice President, IT Applications, Houston Methodist
Ash Tengshe
Senior Vice President & Chief Technology Officer, City of Hope
Chris Klay, MHA, MA, PT, FACHE
President and Chief Executive Officer, Southern Illinois Market, Hospital Sisters Health System