At BayCare St. Joseph's Hospital, cafeteria lines routinely stretched to 25 minutes — frustrating staff, limiting throughput and pulling resources from higher-value work. Traditional fixes weren't working.
To change course, leaders redesigned the food service experience by implementing Amazon's Just Walk Out technology, creating a frictionless checkout model that eliminated traditional lines. This strategic technology integration resulted in wait times cut down to 3 minutes, more effective labor allocation and increased revenue, all while improving staff satisfaction.
In this session, hear how BayCare's innovation and nutrition teams partnered across departments to deliver measurable results.
Insights include:
- How BayCare aligned cafeteria upgrades with systemwide workforce and financial goals
- Key lessons from integrating advanced retail technology in a hospital setting
- Real-world ROI: time savings, increased revenue and improved staff engagement
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