Smarter scheduling, better access: A proven model for success

Thursday, March 27th, 2025 | 12:00 PM - 1:00 PM CT

Scheduling inefficiencies have long drained healthcare operations, straining staff and creating costly access barriers. But forward-thinking organizations are putting this persistent challenge to rest with a new approach.

Florida Orthopaedic Institute has redefined scheduling with intelligent automation, empowering patients to manage their appointments independently. The result? A better patient experience, less staff frustration and a model that's raising the bar for access. In this session, leaders unpack the strategies behind these gains and what they mean for the future.

Key learning points:

How Florida Orthopaedic Institute identified inefficiencies and built a smarter, tech-enabled scheduling strategy
The role of automation in improving access, easing staff workloads and eliminating inefficiencies
Key results and takeaways for health systems looking to optimize operations

Presenters:

Marie D’Aiuto

Director of Patient Access, Florida Orthopedic Institute

Chris Patterson

Chief Technology Officer, Orthopaedic Solutions Management

Paul Troutt

VP, Product Management, Relatient

First name*

Last name*

Work Email*

Job title*

Company name*

State*

What type of institution are you employed by?*

Sign me up for Becker's Hospital Review E-Weekly. Read by over 450,000 healthcare professionals.

By registering, you agree to Becker's Healthcare terms of service and privacy policy.

I would like to also add the following learning opportunities to my registration:

CommonSpirit, Rush + OHSU are growing surgical services with AI. Learn how, here. - Watch Now
Community health assessments, simplified: Inside Baylor Scott & White's tech-driven approach, here. - Watch Now
AdventHealth's 'best partnership' in the eyes of a top nurse exec here. - Read Now
Penn State Health and Adventist are using AI for smarter recruitment. See their strategies, here. - Read Now
Master billing workflows and capture lost revenue — the insights finance leaders need, here. - Read Now
Digital Innovation + Patient Experience + Marketing Virtual Event - Tuesday, August 5th, 2025 - Learn Now