Smarter scheduling, better access: A proven model for success

Thursday, March 27th, 2025 | 12:00 PM - 1:00 PM CT

Scheduling inefficiencies have long drained healthcare operations, straining staff and creating costly access barriers. But forward-thinking organizations are putting this persistent challenge to rest with a new approach.

Florida Orthopaedic Institute has redefined scheduling with intelligent automation, empowering patients to manage their appointments independently. The result? A better patient experience, less staff frustration and a model that's raising the bar for access. In this session, leaders unpack the strategies behind these gains and what they mean for the future.

Key learning points:

How Florida Orthopaedic Institute identified inefficiencies and built a smarter, tech-enabled scheduling strategy
The role of automation in improving access, easing staff workloads and eliminating inefficiencies
Key results and takeaways for health systems looking to optimize operations

Presenters:

Marie D’Aiuto

Director of Patient Access, Florida Orthopedic Institute

Chris Patterson

Chief Technology Officer, Orthopaedic Solutions Management

Paul Troutt

VP, Product Management, Relatient