From logistics to care strategy: How leaders are rethinking patient transportation
Transportation has long been treated as a back-office function in healthcare. That assumption is now driving real financial and operational losses.
A new report from Becker's Healthcare, in collaboration with Uber Health, surveyed 150 healthcare leaders on how their organizations coordinate patient transportation — and what it is costing them when current approaches fall short.
The findings are hard to ignore: the majority of respondents point to transportation as a meaningful and measurable driver of missed appointments. Yet most organizations still rely on manual coordination processes that strain staff and leave patients waiting well after appointments end.
But a growing number of organizations are rethinking their approach — and seeing measurable results.
Key findings include:
A new report from Becker's Healthcare, in collaboration with Uber Health, surveyed 150 healthcare leaders on how their organizations coordinate patient transportation — and what it is costing them when current approaches fall short.
The findings are hard to ignore: the majority of respondents point to transportation as a meaningful and measurable driver of missed appointments. Yet most organizations still rely on manual coordination processes that strain staff and leave patients waiting well after appointments end.
But a growing number of organizations are rethinking their approach — and seeing measurable results.
Key findings include:
- The true cost of missed appointments and the outsized role transportation plays
- How traditional coordination models are limiting staff efficiency and scalability
- What organizations using rideshare services are reporting in no-show rates, patient satisfaction and staff capacity
- How leading organizations are integrating transportation into broader access, continuity of care and care delivery strategies
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