Why 1 in 2 referrals never result in care
Referrals are one of the highest-volume workflows in healthcare and one of the most broken.
In one large health system study, only about 54 percent of inbound internal referrals were completed. That gap represents more than lost revenue. It reflects patients who never receive the care they need.
In this report, healthcare leaders share their perspectives on where the referral process breaks down and what it takes to fix it. From manual workflows and access bottlenecks to misaligned scheduling and triage, leaders outline how operational gaps create leakage across the referral journey.
Key insights include:
In one large health system study, only about 54 percent of inbound internal referrals were completed. That gap represents more than lost revenue. It reflects patients who never receive the care they need.
In this report, healthcare leaders share their perspectives on where the referral process breaks down and what it takes to fix it. From manual workflows and access bottlenecks to misaligned scheduling and triage, leaders outline how operational gaps create leakage across the referral journey.
Key insights include:
- How delays in scheduling and access drive patient drop-off
- The operational impact of routing patients to the wrong specialist
- Where intelligent triage and prioritization can improve access and outcomes
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