--- title: "Optimizing your patient journey: Perspectives from 3 industry leaders" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- Becker's Healthcare: - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Clinical](https://www.beckershospitalreview.com/quality) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com) - [Podcasts](https://www.beckerspodcasts.com) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) - [MyBHC](https://my.beckershospitalreview.com/)   - -  [Email Us](mailto:becker@beckershealthcare.com) [![Becker's Payer Issues Logo](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png)](https://www.beckershospitalreview.com) Search [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png "Becker's Hospital Review")](https://www.beckershospitalreview.com) × - 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1:00 pm CT** The pandemic has forced the healthcare industry to accelerate their plans for digital transformation and meet the needs of the modern patient. Throughout the patient journey, there are critical touchpoints that require more than the siloed processes, technologies and platforms of the past can offer. To optimize the patient experience, every interaction must be reviewed and updated to meet modern expectations. **Join us as we discuss three ways your health system can elevate your patient journey at scale.**   - Discover ways to stand out online as new patients search for your practice - Learn more about the current trends and future expectations of the modern patient - Explore best practices for when and how to use call deflection - Find out how you can add convenience and speed to every patient interaction — from discovery to payment, feedback and return visits   **Presenters: ** ![CraigDalyCircle - Podium](https://go.beckershospitalreview.com/hs-fs/hubfs/CraigDalyCircle%20-%20Podium.png?width=110&height=110&name=CraigDalyCircle%20-%20Podium.png) ### Craig Daly ##### GM of Healthcare at Podium ![0](https://go.beckershospitalreview.com/hs-fs/hubfs/0.jpeg?width=110&height=110&name=0.jpeg) ### Felicia Williams ##### Digital Marketing Manager, HCA Healthcare Becker's Websites - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Clinical](https://www.beckershospitalreview.com/quality) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [Dental + DSO](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Podcasts](https://www.beckerspodcasts.com) - [Behavioral Health](https://www.beckersbehavioralhealth.com/) - [Physician Leadership](https://www.beckersphysicianleadership.com/) - [MyBHC](https://my.beckershospitalreview.com/) - [Career Center](https://careers.beckershospitalreview.com/)   Virtual Learning - [Webinars](https://www.beckershospitalreview.com/upcoming-webinars.html) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers.html) - [Podcasts](https://www.beckerspodcasts.com) Conferences - [15th Annual Meeting](https://conferences.beckershospitalreview.com/april-annual-meeting-2025?utm_source=hubspotwebsite&utm_content=footer) - [Spring Payer Issues Roundtable](https://conferences.beckershospitalreview.com/spring-2025-payer-roundtable?utm_source=hubspotwebsite&utm_content=footer) - [Clinical Leadership Summit](https://conferences.beckershospitalreview.com/april-annual-meeting-2025/ClinicalLeadershipSummit?utm_source=hubspotwebsite&utm_content=footer) - [Spring Chief Pharmacy Officer Summit](https://conferences.beckershospitalreview.com/ChiefPharmacySummitApril2025?utm_source=hubspotwebsite&utm_content=footer) - [22nd Annual Spine, Orthopedic and Pain Management-Driven ASC + The Future of Spine Conference](https://conferences.beckershospitalreview.com/spine-ortho-asc-2025?utm_source=hubspotwebsite&utm_content=footer) - [Behavioral Health Summit](https://conferences.beckershospitalreview.com/behavioralhealth-2025?utm_source=hubspotwebsite&utm_content=footer) - [Upcoming](https://conferences.beckershospitalreview.com/upcoming-events/upcoming-conference?utm_source=hubspotwebsite&utm_content=footer) Contact Us - 1.800.417.2035 - [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - Copyright © 2026 Becker's Healthcare. 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