Owning the patient financial experience in a complex environment
Tuesday, March 24th, 2020 | 12:00 pm - 1:00 pm CST
With the growing challenges in self-pay collections, CHI crafted a patient-centric strategy to combine analytics, self-service and standardization to improve the billing and payment experience.
In this session, CHI’s Vice President of Revenue Cycle will share the planning, execution and results of a system-wide rollout that is driving success over 70 hospitals across four different host systems. She will walk-through of CHI patient scenarios, illustrate what was accomplished and share patient reaction to new features like bill consolidation and pre-service payment plan offers.
Here's what will be covered during the session:
Innovative approaches to improve patient payment performance within the changing reimbursement landscape
Successful strategies for creating a positive financial experience across a nationwide footprint
Methods to address issues with multiple revenue cycle systems in order to offer a consolidated and real-time billing option
System Vice President of Revenue Cycle
Catholic Health Initiatives (now CommonSpirit Health)
Executive Vice President, Healthcare