Patient transfer playbook: Enabling efficient, informed and quality-focused decisions

Thursday, October 7th, 2021 | 12:00 PM - 1:00 PM CT 

Communication gaps and lack of standardization are just a few of the challenges associated with patient transfers, but the right technology platform can make the process safer and more efficient.

During this discussion, Phil Baker, director of the Rapid Response Team and Transfer Center at the University of New Mexico Health Sciences Center (UNMH), will share how the TigerConnect Clinical Collaboration platform simplified the process for referring providers.

After implementing the platform, providers were able to quickly and securely send complete patient information - including pictures, videos, and files - to the accepting providers. As a result, UNM providers have been able to make faster, better-informed decisions on patient referrals, leading to a reduction in unnecessary transfers to the hospitals, increased patient throughput, and both improved patient care and physician satisfaction.

Key learning points:

  • Why an integrated communication platform is a must-have strategic initiative for any health system
  • How sharing the complete patient story, including pictures, videos and files, is vital to making efficient, informed, and quality-focused decisions
  • How innovation and digital transformation can be led and implemented by non-clinical teams to positively impact care quality and cost reduction


BAKER_PHILIP-0106-2303 x 3225 (1) - Carly Xagas

Philip Baker

Director of the Rapid Response Team and Transfer Center at the University of New Mexico Hospital