--- title: "AI-agents in Action: Revolutionizing Navigation by Driving Personalized Care and Trust" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/payer/ai-agents-in-action-revolutionizing-navigation-by-driving-personalized-care-and-trust#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - 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[Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) - [MyBHC](https://my.beckershospitalreview.com/) ## AI-agents in Action: Revolutionizing Navigation by Driving Personalized Care and Trust --- ### Wednesday, July 30th, 2025 | 11:00 AM - 12:00 PM CT **Navigating healthcare shouldn’t feel like a maze, but for many members, it still does** When clinical guidance, provider search, program access, and benefits navigation are disconnected, members get frustrated and don’t use services, while health plans face rising costs. Trust in traditional navigation is eroding: only 1 in 4 insured Americans feel confident their health plan can support them. But nearly two-thirds say they’d trust an AI copilot, especially when paired with 24/7 clinical support. **What if all these services worked together in one seamless, trusted experience?** **Join our webinar to learn how AI is making that possible and redefining care navigation.** **You’ll learn:**   - How AI delivers real-time, personalized navigation at scale - Why combining AI with clinical support builds trust and drives adoption - How payors are using AI to lower costs and improve outcomes ## **Moderator:** ![Rita - Liz Engman](https://go.beckershospitalreview.com/hs-fs/hubfs/Rita%20-%20Liz%20Engman.jpeg?width=120&height=120&name=Rita%20-%20Liz%20Engman.jpeg) ### Rita Sharma ##### Chief Product Officer, Pager Health ## **Presenters:** ![Brooke-Cowan-headshot](https://go.beckershospitalreview.com/hs-fs/hubfs/Brooke-Cowan-headshot.jpg?width=120&height=120&name=Brooke-Cowan-headshot.jpg) ### Brooke Cowan, PhD ##### VP, Applied AI, Cambia Health Solutions ![Sunny - Liz Engman](https://go.beckershospitalreview.com/hs-fs/hubfs/Sunny%20-%20Liz%20Engman.jpg?width=120&height=120&name=Sunny%20-%20Liz%20Engman.jpg) ### Sunny Webb, MS ##### Director, Product, AI & Data, Pager Health ![Erica - Liz Engman](https://go.beckershospitalreview.com/hs-fs/hubfs/Erica%20-%20Liz%20Engman.png?width=120&height=120&name=Erica%20-%20Liz%20Engman.png) ### Erica Zuhr, PhD ##### Data Scientist, Pager Health [![Becker's Payer Issues | Payer News](https://www.beckerspayer.com/wp-content/uploads/sites/4/2025/02/logo-payer.png)](https://www.beckerspayer.com/) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [X](https://x.com/beckersasc) - [Facebook](https://www.facebook.com/pages/Beckers-ASC-Review/85636754764) ### Other Becker’s Sites - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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