Automation in action: Inside Priority Health’s operational overhaul


Tuesday, July 15th, 2025 | 1:00 PM - 2:00 PM CT

Manual processes, fragmented systems and unstructured data are slowing payers down and driving up costs.

Priority Health faced the same challenges but instead of patching over inefficiencies, the organization reengineered its operations with automation, unlocking faster service and smarter decision-making.

Join this discussion to learn about the health plan's practical blueprint to improve efficiency, reduce errors and elevate the member experience. Then, see how payer automation is evolving with the use of generative AI.

What you'll learn:
 
  • How automation helped Priority Health improve operations
  • Steps to replicate Priority Health's success with scalable process automation
  • Real-world use cases for AI

Presenters:

head shot Matt McLaughlin Priority Health - Sarah Simon

Matt McLaughlin

Business Applications Director, Priority Health

Head Shot Colin Gibb Hyland  - Sarah Simon

Colin Gibb

Solution Engineer, Hyland