--- title: "Automation in action: Inside Priority Health’s operational overhaul" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/payer/automation-in-action-inside-priority-healths-operational-overhaul#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckershospitalreview.com/contact-us/) - 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[MyBHC](https://my.beckershospitalreview.com/) ## Automation in action: Inside Priority Health’s operational overhaul --- ### Tuesday, July 15th, 2025 | 1:00 PM - 2:00 PM CT Manual processes, fragmented systems and unstructured data are slowing payers down and driving up costs. Priority Health faced the same challenges but instead of patching over inefficiencies, the organization reengineered its operations with automation, unlocking faster service and smarter decision-making. Join this discussion to learn about the health plan's practical blueprint to improve efficiency, reduce errors and elevate the member experience. Then, see how payer automation is evolving with the use of generative AI. **What you'll learn:**   - How automation helped Priority Health improve operations - Steps to replicate Priority Health's success with scalable process automation - Real-world use cases for AI ## **Presenters:** ![head shot Matt McLaughlin Priority Health - Sarah Simon](https://go.beckershospitalreview.com/hs-fs/hubfs/head%20shot%20Matt%20McLaughlin%20Priority%20Health%20-%20Sarah%20Simon.jpg?width=120&height=120&name=head%20shot%20Matt%20McLaughlin%20Priority%20Health%20-%20Sarah%20Simon.jpg) ### Matt McLaughlin ##### Business Applications Director, Priority Health ![Head Shot Colin Gibb Hyland - Sarah Simon](https://go.beckershospitalreview.com/hs-fs/hubfs/Head%20Shot%20Colin%20Gibb%20Hyland%20%20-%20Sarah%20Simon.png?width=120&height=120&name=Head%20Shot%20Colin%20Gibb%20Hyland%20%20-%20Sarah%20Simon.png) ### Colin Gibb ##### Solution Engineer, Hyland [![Becker's Payer Issues | Payer News](https://www.beckerspayer.com/wp-content/uploads/sites/4/2025/02/logo-payer.png)](https://www.beckerspayer.com/) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [X](https://x.com/beckersasc) - [Facebook](https://www.facebook.com/pages/Beckers-ASC-Review/85636754764) ### Other Becker’s Sites - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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