BCBS payers: Break the data bottleneck and put members first


Wednesday, September 10th, 2025 | 11:00 AM - 12:00 PM CT

Rising administrative costs, complex compliance demands and shifting member expectations are straining payer operations. For many Blue Cross Blue Shield organizations, siloed data is the biggest barrier to delivering consistent, personalized member experiences.

This live discussion will break down how BCBS leaders are harnessing intelligent data management to streamline processes, cut costs and strengthen member relationships. Learn how AI-powered automation and real-time insights transform raw data into trusted, actionable intelligence.

Learnings include:
 
  • How BCBS plans can tackle data silos, manual workflows and prior authorization complexity
  • Ways clean, connected data accelerates claims, improves compliance and reduces admin costs
  • Strategies to deliver member-centric care through personalized outreach and proactive interventions

Presenters:

Nick Dobbins

Nick Dobbins

WW Field CTO, Informatica

David Duckworth Headshot

David Duckworth, MSIT, PMP

Sr. Manager, Data Management, Florida Blue