--- title: "Don’t Lose Members Because of Bad Data: Engagement Strategies for Member Retention and Personalization" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/payer/dont-lose-members-because-of-bad-data-engagement-strategies-for-member-retention-and-personalization#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - 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[Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) - [MyBHC](https://my.beckershospitalreview.com/) ## Don’t Lose Members Because of Bad Data: Engagement Strategies for Member Retention and Personalization --- ### Monday, March 13th, 2023 | 1:00 PM - 2:00 PM CT Members view their insurance plan as the #1 factor for whether they have a positive healthcare experience, yet 62% do not trust their health plan to find a provider. In this webinar, we’ll:   - Share more new findings directly from consumers to illustrate the frustrations they feel within our healthcare system, and what they expect to see from health plans. - Walk through some of the challenges that health plans are facing, why provider data management plays a role in these challenges, and what steps plans can take to overcome them.   - Learn why managing this data is critical to powering experiences that engage members and make the experience of finding care easier. ## **Presenters: **   ![T103JJ88Y-U02FQSD20CT-7c4f148e9655-512 (1)](https://go.beckershospitalreview.com/hs-fs/hubfs/T103JJ88Y-U02FQSD20CT-7c4f148e9655-512%20(1).png?width=120&height=120&name=T103JJ88Y-U02FQSD20CT-7c4f148e9655-512%20(1).png) ### Elizabeth Duffield ##### Director, Health Plan Growth, Ribbon Health ![Kasey How](https://go.beckershospitalreview.com/hs-fs/hubfs/Kasey%20How.jpg?width=120&height=120&name=Kasey%20How.jpg) ### Kasey How ##### Strategic Account Executive, Solera Health ![Solera logo_horz_full color_1024 (2)](https://go.beckershospitalreview.com/hs-fs/hubfs/Solera%20logo_horz_full%20color_1024%20(2).png?width=500&name=Solera%20logo_horz_full%20color_1024%20(2).png "Solera logo_horz_full color_1024 (2)") ![RIBBON-master-logos-jade-solid-full-1 - Liz Engman-1](https://go.beckershospitalreview.com/hs-fs/hubfs/RIBBON-master-logos-jade-solid-full-1%20-%20Liz%20Engman-1.png?width=3707&height=1625&name=RIBBON-master-logos-jade-solid-full-1%20-%20Liz%20Engman-1.png) [![Becker's Payer Issues | Payer News](https://www.beckerspayer.com/wp-content/uploads/sites/4/2025/02/logo-payer.png)](https://www.beckerspayer.com/) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [X](https://x.com/beckersasc) - [Facebook](https://www.facebook.com/pages/Beckers-ASC-Review/85636754764) ### Other Becker’s Sites - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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