--- title: "Real World Examples: Leveraging AI for better member experiences" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/payer/real-world-examples-leveraging-ai-for-better-member-experiences#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - 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[Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckersphysicianleadership.com/contact-us/) - [Media Kit](https://www.beckershospitalreview.com/request-media-kit/) - [Content Specs](https://hubs.beckershealthcare.com/content-specifications) ## Real World Examples: Leveraging AI for better member experiences --- ***This webinar is on-demand and can be viewed at your convenience.*** Members’ expectations continue to grow while payors and PBMs struggle to keep up. Now is the time to leverage best practices of leading direct-to-consumer companies. Join us for this short webinar to explore how conversational AI can personalize and improve the member experience across all channels. You'll learn how payers and PBMs are using AI to streamline operations while amplifying their contact centers. **Learn from real-world examples how conversational AI:** • Allows resolution of complex questions with design strategies such as personalization and intent switching • Gives member services reps the tools and insights to offer effective guidance and resolve issues quickly • Uses advanced security and biometric technology to enable proxy authentication of family members and caregivers • Guides callers to the optimal channel and achieves the containment value of digital deflection.   ## **Presenters: ** ![Screenshot 2023-01-12 at 6.03.31 PM](https://go.beckershospitalreview.com/hs-fs/hubfs/Screenshot%202023-01-12%20at%206.03.31%20PM.png?width=120&height=120&name=Screenshot%202023-01-12%20at%206.03.31%20PM.png) ### Kyle Kotch ##### Senior Manager, Professional Services Delivery, Nuance ![Screenshot 2023-01-12 at 6.04.48 PM](https://go.beckershospitalreview.com/hs-fs/hubfs/Screenshot%202023-01-12%20at%206.04.48%20PM.png?width=120&height=120&name=Screenshot%202023-01-12%20at%206.04.48%20PM.png) ### Rebecca Nowlin Green ##### Senior Principal Business Consultant, Intelligent Engagement Product Management, Nuance ![Sara Kloch - Daniel Gest](https://go.beckershospitalreview.com/hs-fs/hubfs/Sara%20Kloch%20-%20Daniel%20Gest.jpg?width=120&height=120&name=Sara%20Kloch%20-%20Daniel%20Gest.jpg) ### Sara Kloch ##### Senior Product Marketing Manager, Nuance ![Nuance-Microsoft (1)](https://go.beckershospitalreview.com/hs-fs/hubfs/Nuance-Microsoft%20(1).jpg?width=400&height=36&name=Nuance-Microsoft%20(1).jpg "Nuance-Microsoft (1)") [![](https://www.beckershospitalreview.com/wp-content/themes/beckers-healthcare/assets/images/logo.png) Becker's Hospital Review | Healthcare News & Analysis](https://www.beckershospitalreview.com) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [Facebook](https://www.facebook.com/@BeckersHospitalReview/) - [X](https://x.com/beckershr) - [YouTube](https://www.youtube.com/user/hospitalreview1) ### Other Becker’s Sites - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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