Solving the Ghost Network Problem: Strategies for Directory Accuracy & Compliance


Thursday, October 16th, 2025 | 11:00 AM - 12:00 PM CT

CMS is raising the bar on provider directory accuracy. For payers, that means more than quarterly updates — it means demonstrating that your network is real, accessible and audit-ready.

Ghost networks remain one of the biggest threats to both member experience and compliance. In this webinar, you'll hear how organizations are turning fragmented processes into a coordinated strategy for accuracy.

Insights include:
 
  • The most common causes of ghost network inaccuracies and how to fix them
  • How to align data, credentialing and compliance teams to improve accuracy
  • Recognize the compliance, financial, and reputational risks that inaccurate directories create

Presenters:

Headshot (4)-1

Chris Nolan

Director, Payer Solutions, HealthLink Dimensions

Kimberly - Peak Health

Kimberly Rogers, MBA, RN

Vice President Provider Network and Relations, Peak Health

Will Britton

William Britton

Vice President of Technology, NCD

Michael Kane

Michael Kane

Senior Vice President, Provider Data Operations, UnitedHealthcare