Solving the Ghost Network Problem: Strategies for Directory Accuracy & Compliance
Thursday, October 16th, 2025 | 11:00 AM - 12:00 PM CT
CMS is raising the bar on provider directory accuracy. For payers, that means more than quarterly updates — it means demonstrating that your network is real, accessible and audit-ready.
Ghost networks remain one of the biggest threats to both member experience and compliance. In this webinar, you'll hear how organizations are turning fragmented processes into a coordinated strategy for accuracy.
Insights include:
Ghost networks remain one of the biggest threats to both member experience and compliance. In this webinar, you'll hear how organizations are turning fragmented processes into a coordinated strategy for accuracy.
Insights include:
- The most common causes of ghost network inaccuracies and how to fix them
- How to align data, credentialing and compliance teams to improve accuracy
- Recognize the compliance, financial, and reputational risks that inaccurate directories create
Presenters:
Chris Nolan
Director, Payer Solutions, HealthLink Dimensions
Kimberly Rogers, MBA, RN
Vice President Provider Network and Relations, Peak Health
William Britton
Vice President of Technology, NCD
