The future of care management: Leveraging AI and automation

Thursday, March 27th, 2025 | 12:00 PM - 1:00 PM CT

Traditional care management strategies are struggling to keep pace with rising administrative burdens, workforce shortages and increasingly complex member needs. Outdated processes — like relying on phone calls — fail to scale engagement and leave care teams overwhelmed.

Health plans are turning to AI-driven technologies, such as co-pilots, to modernize care management. These tools enhance traditional care management by automating outreach, improving data-driven decision-making and expanding digital engagement across all risk levels.

Join industry leaders as they share real-world insights on how AI and automation are transforming care management. Learn how your organization can:

Expand digital reach and engage more members effectively
Overcome key challenges, from data quality to adoption hurdles
Streamline workflows and reduce operational burdens
Improve member outcomes and measure the ROI of digital strategies

Panelists:

Katherine Schneider, MD, MPhil., FAAFP

Chief Medical Officer, Medecision

Ria Paul, MD

Chief Medical Officer, Santa Clara Family Health Plan

Lori Tishler, MD, MPH

Chief Medical Officer, Community Health Options

Namita Yende, MD

Associate Chief Medical Officer & Senior Director, Blue Cross Blue Shield of Michigan

Reetika Kumar, MD, FACP

SVP, Chief Customer Product, Clinical Solutions & Pharmacy Services, Independence Blue Cross