--- title: "UM reimagined: Real strategies to improve member outcomes" image: https://go.beckershospitalreview.com/hubfs/site/beckers-healthcare-webinar-cta.png --- [Skip to main content](https://go.beckershospitalreview.com/payer/um-reimagined-real-strategies-to-improve-member-outcomes#main) - [BHR](https://www.beckershospitalreview.com/) - [Clinical](https://www.beckershospitalreview.com/quality/) - [Health IT](https://www.beckershospitalreview.com/healthcare-information-technology/) - [CFO](https://www.beckershospitalreview.com/finance/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Payer](https://www.beckerspayer.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) More - About - [About Becker’s](https://hubs.beckershealthcare.com/about) - [Careers](https://hubs.beckershealthcare.com/careers) - For Sponsors - [Contact Us](https://www.beckershospitalreview.com/contact-us/) - 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[MyBHC](https://my.beckershospitalreview.com/) ## **UM reimagined: Real strategies to improve member outcomes** --- ### Wednesday, July 16th, 2025 | 1:00 PM - 2:00 PM CT For many payers, utilization management is still synonymous with prior authorization. But that narrow view can lead to missed opportunities, care delays and member dissatisfaction. This session explores how leading health plans are reframing UM as a proactive strategy to close care gaps and elevate care quality. Leaders will share real patient stories where direct outreach and site-of-care guidance led to meaningful improvements in health outcomes and member experience. **You will learn:**   - UM's evolving role in guiding care, beyond approvals and denials - Specific examples where outreach led to earlier interventions and better health outcomes - Best practices to embed member-centricity into scalable UM programs  ## **Presenters:** ![Eric Gratias - Kristelle Khazzaka](https://go.beckershospitalreview.com/hs-fs/hubfs/Eric%20Gratias%20-%20Kristelle%20Khazzaka.png?width=120&height=120&name=Eric%20Gratias%20-%20Kristelle%20Khazzaka.png) ### Dr. Eric Gratias, MD, FAAP ##### National Physician Executive, Medical Benefits Services, EviCore by Evernorth ![Ken Silverstein - Kristelle Khazzaka](https://go.beckershospitalreview.com/hs-fs/hubfs/Ken%20Silverstein%20-%20Kristelle%20Khazzaka.jpg?width=120&height=120&name=Ken%20Silverstein%20-%20Kristelle%20Khazzaka.jpg) ### Dr. Ken Silverstein, MD, MBA ##### Chief Medical Officer, EviCore by Evernorth [![Becker's Payer Issues | Payer News](https://www.beckerspayer.com/wp-content/uploads/sites/4/2025/02/logo-payer.png)](https://www.beckerspayer.com/) ### Contact Us [1-800-417-2035](tel:180041720354) [becker@beckershealthcare.com](mailto:becker@beckershealthcare.com) - [RSS Feed](https://www.beckershospitalreview.com/rss-feeds/) - [LinkedIn](https://www.linkedin.com/company/asc-communications/) - [X](https://x.com/beckersasc) - [Facebook](https://www.facebook.com/pages/Beckers-ASC-Review/85636754764) ### Other Becker’s Sites - [Hospital](https://www.beckershospitalreview.com/) - [ASC](https://www.beckersasc.com/) - [Spine](https://www.beckersspine.com/) - [Dental](https://www.beckersdental.com/) - [Behavioral](https://www.beckersbehavioralhealth.com/) - [Physician](https://www.beckersphysicianleadership.com/) ### More Resources - [Events](https://conferences.beckershospitalreview.com/upcoming-events/) - [Whitepapers](https://www.beckershospitalreview.com/whitepapers/) - [Live Webinars](https://www.beckershospitalreview.com/webinar-types/upcoming-webinars/) - [OnDemand Webinars](https://www.beckershospitalreview.com/webinar-types/ondemand-webinars/) Copyright © 2026 Becker’s Healthcare. 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