Member expectations are changing: Are you keeping up?
The share of U.S. adults who say they can't afford or access quality healthcare is at a record high — and it's no longer just about cost. Confusing benefits, limited provider availability and administrative friction are driving members to seek faster, simpler care elsewhere.
The shift is already underway: Members are turning to direct-to-consumer options that offer transparency, convenience and speed — even when it means paying out-of-pocket. So how can payers compete?
This report breaks down what members expect from their health plan today, and how leaders can evolve to meet the moment.
Insights include:
The shift is already underway: Members are turning to direct-to-consumer options that offer transparency, convenience and speed — even when it means paying out-of-pocket. So how can payers compete?
This report breaks down what members expect from their health plan today, and how leaders can evolve to meet the moment.
Insights include:
- How 5 of the 7 largest health plans are tackling access and building trust
- Why 55% of consumers say they'd risk safety for faster care — and how to respond
- What leading organizations are doing to address the 67-day average wait for psychiatry
Please fill out the form to download the whitepaper.