Personalization and ‘wow’ moments are the key to patient financial engagement

Although more patients than ever are paying their healthcare bills online, many are still frustrated by surprise expenses, insufficient access to insurance and explanations of benefits, and a lack of customer support.

During a Becker’s Hospital Review advisory call in December, VisitPay, an R1 company, hosted a session to explore the changing patient financial engagement landscape and what consumers perceive as a successful billing experience. This ebook details six key takeaways from that call.

Read the ebook to learn:

  • Key ways the patient financial engagement landscape is changing
  • How to better address patients’ billing needs and preferences
  • Why personalized billing helps health systems achieve better outcomes

Please fill out the form to download the ebook.