How Banner Health put personalization at the heart of the patient journey
Wednesday, October 20th, 2021 | 10:00 AM - 11:00 AM CT
In today’s value-based healthcare world, providing personalized experiences is more important than ever. Engaging consumers and patients where they are strengthens relationships by building trust and confidence, while simultaneously creating personalized engagements that drive health outcomes. To take care of the person behind the patient, you must have a comprehensive understanding of everyone's treatment plan, communication preferences, and experiences. Improving patient experience has an inherent value to patients and families. According to the Beryl Institute, 43% of patients with a negative experience won’t go back to that provider, with 37% finding a different doctor altogether. It’s not just about providing the right care at the right time; it’s about driving engagement by providing outstanding experiences and seamless clinical processes.
Join Banner Health, Medallia and Salesforce to discuss:
Join Banner Health, Medallia and Salesforce to discuss:
- Turning healthcare experiences from reactive ones to proactive ones
- How personalized journeys can close the gaps in care delivery and provide better outcomes
- How to build a 360-degree of your patients to better understand their entire journey and the moments - big and small - that matter most
- How to effectively engage with patients on their terms across text, email, video, and phone
Presenters:
Sindu Pandit
MD, MBA, Global Clinical Lead & Industry Advisor, Salesforce
Toni Land
Solutions Principle & Head of Healthcare Experience, Medallia
Christen A. Castellano
Vice President, Customer Experience Channels, Banner Health
Valerie Monet
Senior Director, Customer Experience Strategy & Insight, Banner Health
Sponsored by: