How Banner Health put personalization at the heart of the patient journey
Wednesday, October 20th, 2021 | 10:00 AM - 11:00 AM CT
In today’s value-based healthcare world, providing personalized experiences is more important than ever. Engaging consumers and patients where they are strengthens relationships by building trust and confidence, while simultaneously creating personalized engagements that drive health outcomes. To take care of the person behind the patient, you must have a comprehensive understanding of everyone's treatment plan, communication preferences, and experiences. Improving patient experience has an inherent value to patients and families. According to the Beryl Institute, 43% of patients with a negative experience won’t go back to that provider, with 37% finding a different doctor altogether. It’s not just about providing the right care at the right time; it’s about driving engagement by providing outstanding experiences and seamless clinical processes.
Join Banner Health, Medallia and Salesforce to discuss:
Join Banner Health, Medallia and Salesforce to discuss:
- Turning healthcare experiences from reactive ones to proactive ones
- How personalized journeys can close the gaps in care delivery and provide better outcomes
- How to build a 360-degree of your patients to better understand their entire journey and the moments - big and small - that matter most
- How to effectively engage with patients on their terms across text, email, video, and phone
Presenters:
![Sindhu Headshot - Abbie Engel](https://go.beckershospitalreview.com/hs-fs/hubfs/Sindhu%20Headshot%20-%20Abbie%20Engel.jpg?width=120&height=120&name=Sindhu%20Headshot%20-%20Abbie%20Engel.jpg)
Sindu Pandit
MD, MBA, Global Clinical Lead & Industry Advisor, Salesforce
![Toni Land Headshot - Abbie Engel](https://go.beckershospitalreview.com/hs-fs/hubfs/Toni%20Land%20Headshot%20-%20Abbie%20Engel.jpg?width=120&height=120&name=Toni%20Land%20Headshot%20-%20Abbie%20Engel.jpg)
Toni Land
Solutions Principle & Head of Healthcare Experience, Medallia
![Christen Banner Health headshot](https://go.beckershospitalreview.com/hs-fs/hubfs/Christen%20Banner%20Health%20headshot.jpeg?width=120&height=120&name=Christen%20Banner%20Health%20headshot.jpeg)
Christen A. Castellano
Vice President, Customer Experience Channels, Banner Health
![Valerie Monet head shot](https://go.beckershospitalreview.com/hs-fs/hubfs/Valerie%20Monet%20head%20shot.jpeg?width=120&height=120&name=Valerie%20Monet%20head%20shot.jpeg)
Valerie Monet
Senior Director, Customer Experience Strategy & Insight, Banner Health
Sponsored by:
![salesforce-logo salesforce-logo](https://go.beckershospitalreview.com/hs-fs/hubfs/salesforce-logo.png?width=200&height=140&name=salesforce-logo.png)
![medallia logo - new medallia logo - new](https://go.beckershospitalreview.com/hs-fs/hubfs/medallia%20logo%20-%20new.png?width=240&height=135&name=medallia%20logo%20-%20new.png)