Exceptional patient experiences don't happen by chance. They're the result of leadership decisions, empowered staff and a culture that makes every interaction count.
In this live panel, healthcare leaders will share how they're turning strategy into sustained patient connection — even amid high-pressure conditions and constant change. From technology to trust-building, you'll hear what's really working to turn feedback into action and keep compassion at the center of care.
Key learnings:
- How to navigate difficult patient feedback without deflating morale
- Ways to hardwire compassion across roles and shift accountability from top-down to teamwide
- Which leadership behaviors make or break culture amid strain
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