Pomona Valley Hospital Medical Center, a 427-bed community medical center, faced a multi-month surgical backlog — compounded by fragmented scheduling, manual workflows and poor communication across facilities. It was a significant operational challenge with no easy fix.
But in 90 days, the perioperative team rebuilt how scheduling worked across the system, eliminating the backlog, unifying 83 schedulers across multiple sites and achieving financial ROI within six months.
In this session, perioperative leaders from PVHMC share the operational changes that made it possible, from block management strategy to cross-department process redesign, and what sustainable OR performance improvement looked like on the ground.
You'll learn how PVHMC:
- Eliminated a 2-3 month surgical backlog in 90 days
- Achieved 100% scheduler adoption across the main OR, outpatient pavilion and GI clinics
- Unlocked significant additional surgical capacity through proactive block management
- Delivered measurable financial ROI within six months through FTE savings and increased case volumes
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