How NewYork-Presbyterian/Columbia University Irving Medical Center used AI to transform infusion center scheduling

Thursday, May 18th, 2023 | 12:00 PM - 1:00 PM CT 

The struggle is familiar: inefficient scheduling leads to long patient wait times and overworked nurses, a perfect storm of dissatisfaction for healthcare organizations.

The Adult Infusion Center at NewYork-Presbyterian/Columbia University Irving Medical Center in New York City tackled these common issues with tech — by developing and implementing a scheduling template using historical data and AI modeling.

After partnering with LeanTaaS and leveraging iQueue for Infusion Centers to make the change, they saw:
  • An 8 percent decrease in average wait times while accommodating a 25 percent increase in same-day add-on appointments
  • A 36 percent decrease in days over capacity, leading to less overtime and higher nurse satisfaction

Join infusion center leaders during this live webinar to learn how the system used AI-informed scheduling tools to optimize resource utilization and increase efficiency while leveraging existing resources to see more patients.
Key points:
  • Learn the way efficient scheduling for infusion centers can leverage data-driven insights to increase productivity and improve patient experience.
  • Discover how cutting-edge tools and techniques can help you optimize resource utilization and prevent capacity overloads in high-volume settings.
  • Learn how to utilize scheduling templates to increase patient volume without compromising on the quality of care or straining your staff and physical resources.




Justin Ngai

Justin Ngai, MSN, RN-BC, NE-BC

Operations Manager - Adult Infusion Center

NewYork-Presbyterian/Columbia University Irving Medical Center


Catherine Lina Santana BSN, RN, OCN

Chemotherapy Verification Coordinator

NewYork-Presbyterian/Columbia University Irving Medical Center